“I believe that Service is what matters” by Chris Wegner, Ernesto’s Italian Restaurant

October 30, 2017, 10:15pm

“So four months and a while ago I started a journey I didn’t want. I say this to remind myself that service, I believe, is what matters. This can come in many forms.
So when Mike and I reached a deal buy Ernesto’s it was time to transfer licenses, accounts etc. One company was unresponsive, to say the least. I am not going to mention names but it held the deal up. That company controlled the Point of Sale system.

In the weeks and months that followed, it got worse. Now this is the last thing I really wanted to buy as it is a big investment. Really I just want to serve great food to great people and support my team.

It finally came to a crossroads when said company told me; “Maybe I am not big enough to sell gift cards, I should probably sell gift certificates.”
Just wow!

Today I got an invoice from said company asking to extend their service contract. I was nice but brutally honest when I shared that today I was unplugging them and installing a new service. I suppose kudos they responded and let me know they had submitted my response to a manager and wished me well.

So now I want to talk about service. I interviewed 10 different companies and landed with a company called POSitive Technologies, here in Portland. Today they installed Restaurant Manager at Ernesto’s and I am pretty sure myself and my team will love it.

So why did I choose them?

  1. They ate in my restaurant. They introduced themselves after they had lunch in a low key way.
  2. They were up front on pricing. They had an honest price from day one.
  3. When I saw their demo it was catered to me and my restaurant.
  4. They added service. 3 years support end to end.
  5. They catered the system to my restaurant’s needs. Ernesto’s is a creative place, our guests like to customize their dining and I needed a stable integrated system not reliant but accessible by the cloud.

Last week they installed and allowed us a week test drive. Today we went live.
First impressions; I am so very proud of my crew, were there hiccups? Yes and they handled them and brought them up. They backed me here 100%.

Service from Positive has been outstanding. We had backup all day and more to come. Yes issues, but minor ones, fixed in the moment.
I love my job and appreciate partners like POSitive Technologies, who truly partner to make transitions seamless.”

Chris Wegner
Ernesto’s Italian Restaurant
8544 SW Apple Way
Portland, OR 97225
503 292-0119
chriswegner@live.com

 

Posted by Jeff Nauman on November 16th, 2017

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“What Is Cloud Computing and Why Use it For Your Restaurant?”

By RMagazine|February 10th, 2017|Technology

For years, companies such as eBay, Amazon, and Google have used cloud computing to bring easy-to-use services to consumers by offering a fundamentally faster, less risky, and more cost-effective alternative to on-premises hardware and software. From computing power to computing infrastructure, alongside applications, business processes, and personal collaboration — they can all be delivered to you as a service wherever and whenever you need.

The “cloud” in cloud computing can be defined as the set of hardware, networks, storage, services, and interfaces that combine to deliver aspects of computing as a service. Cloud services include the delivery of software, infrastructure, and storage over the Internet (either as separate components or a complete platform) based on user demand.

While cloud computing is undoubtedly beneficial it is not without its cons. I now bring you a list of advantages and disadvantages of cloud computing, with a view to helping hospitality professionals get a simple understanding of the concept of cloud computing.

Let’s acknowledge the benefits of cloud computing first:

  1. No More old: Say ‘Goodbye’ to costly traditional brick and mortar Point of Sale systems: Cloud computing enables hospitality professionals to enjoy minimal dollar expenditure in the areas of software licenses, professional services, software licenses, and on site hardware support contracts as well as less expensive hardware requirements.
  2. Cloud computing applications: They offer a lower total cost of ownership. Applications do not need large capital investments for support infrastructure or licenses.
  3. Quick Deployment: Cloud computing gives you the advantage of quick deployment of new versions of software and or updates and upgrades without the need of on site expensive technical installation and support.
  4. Access from many options: Another advantage of cloud computing is accessing the Point of Sale back office environment of cloud natively, through other amazing options such as smart phones, tablets, IPad and netbooks any place anywhere.
  5. Lowers traditional servers’ cost: Cloud for business removes the huge costs of on site computer costs. No more extra costs associated with upgrading and increasing memory, hard drive space, and processing power, operating system upgrades all are all abolished.
  6. Data Centralization: Another key benefit of cloud services is the centralized data. The information for multiple locations and different concepts are stored in one location that can be accessed from remote places without the need of any specialized software, simply log into your web browser.
  7. Data Recovery: Cloud computing providers enables automatic data backup on the cloud system. The recovery of data when a hard drive crash is either not possible or may cost a huge amount of dollars or wastage of valuable time.
  8. Security: Cloud service vendors choose only the highest secure data centers for your information. Moreover, for sensitive information in the cloud, there are proper auditing, passwords, and encryptions.
  9. Instantly Test: Various tools employed in cloud computing permits you to test a new product, application, feature, upgrade or load instantly. The infrastructure is quickly available with flexibility and scalability of the distributed testing environment.

Now let’s check out the disadvantages of cloud computing as well:

  1. Network Connection: For cloud computing, a solid and fast internet connection is a must to access your precious data, without an internet connection the connection is severed and most Point of Sale systems will need to run in offline mode and store data locally until such time a connection to the internet can be restored and the data uploaded.
  2. Internet Connectivity: Running all or some of your business applications in the cloud is great, as long as you can maintain a consistent Internet connection. If any one of your cloud-based service providers loses connectivity, or if your ISP experiences an outage, you’re out of business until that Internet connection returns. Even the best servers go down occasionally, so if you decide to use this method, it’s important to implement a disaster backup plan.
  3. Network Architecture: You need to purchase commercial grade hardware. Do not implement low-grade hardware. App performance could suffer. Not installing a private wifi cloud network that is not optimized will lead to poor performance and latency issues. Never use a public cloud.
  4. Data Ownership: You need to ensure you can back up your reports and data locally for historical purposes such as audits. Back ups should be in the form of Excel or PDF and or CSV files keeping things simple.
  5. Low Bandwidth: With a low bandwidth network, the benefits of Cloud computing cannot be utilized. Sometimes even a high bandwidth connection can lead to poor quality performance due to high latency and limited bandwidth.
  6. Network Traffic Quality: The internet is used for various reasons such as listening to music, watching videos online, downloading and uploading files, printing from the cloud and the list goes on. The quality of Cloud computing connection can get affected when a lot of people utilize the net at the same time.
  7. Security Issues: Of course, cloud computing keeps your data secure. But for maintaining complete security, an IT consulting firm’s assistance and advice is important. If you don’t take steps the business can become vulnerable to hackers and threats.
  8. Non-negotiable agreements: Some cloud computing vendors have non-negotiable contracts for the companies. It can be disadvantageous for a lot of businesses.

To conclude, there are pros and cons of the cloud but cloud computing has become a mandatory part of every business venture. Today, one cannot think without enjoying the benefits of cloud computing. With careful precautions and efforts, the disadvantages of cloud computing can be minimized. It’s true that cloud computing has rocked the business world. In my humble opinion, the pros outweigh the cons. The minimized costs, easy access, data backup, data centralization, sharing capabilities, security, free storage and quick testing speaks for itself. If you can overcome the list of cons, the rest of the process should go on smoothly, thereby providing immense benefits for your operation.

Posted by Jeff Nauman on August 25th, 2017

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On-Line Ordering Increases Take-out Revenue an average of 30%

In a recent study published in Business Insider magazine found that restaurants that implement an online ordering system increase their restaurant’s take out revenue by an average of 30%. One in five of these restaurants more than doubled their take out revenue.

Changing customer behavior and increased competition are making it imperative that restaurants adopt an online ordering system. However, third party platforms can charge substantial fees for their service really eating into the profits of your restaurant. Additionally, the orders coming in need to be manually entered into your POS system creating enormous opportunity for errors.

Positive Technologies offers POS systems with completely integrated online ordering solutions. These solutions are far less expensive on a per-order basis and completely avoid the need to re-enter the customer’s order into the POS system.

Additional Benefits to Online Ordering:

  • Reduce Labor of taking orders by phone at the restaurant
  • Research shows online orders have a 20% higher ticket average
  • A customer can schedule the time for pickup thus increasing kitchen flow and efficiencies.
  • Different pricing and menu items available online vs. in store
  • Customers can pay in advance for orders

For more information and consultation on how an On-Line ordering system can help your restaurant please contact POSitive Technologies.

Posted by Jeff Nauman on July 17th, 2017

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Getting the Most out of Your POS System

Today’s POS (Point of Sale) systems are much more than a cash register to ring up sales and put cash into. The modern POS system is an essential part of your business. The POS system should increase the efficiency of your restaurant’s operations, provide actionable information to help manage your business, prevent theft and loss, improve the overall guest experience and increase sales.

Increase Operations Efficiency

  • Orders are entered quickly and accurately into the system and sent to the Bar and Kitchen
  • Sales and Labor reports are automatically calculated saving hours of management time and paperwork
  • Decrease Labor with Kiosk and mobile ordering

Provide Actionable Information

  • Up to the minute information available on POS station or smart phone
  • Labor running high, send someone home
  • Voids, refunds, big spenders all sent to your smart phone

Loss and Theft Protection

  • Nothing gets out of the kitchen/bar without being entered in the POS
  • Security levels ensure only management and owners have access to protected functionality and information
  • Blind drops of the cash till prevent skimming

Improve the Guest Experience

  • Guests are served more quickly
  • Guest meals are prepared accurately
  • Online, mobile ordering and numerous secure payment methods

Increase Sales

  • Reward and market to your loyal customers
  • Increase take-out and delivery through online ordering
  • Know your menu mix and adjust accordingly

There are many additional benefits to the POS system. Partnering with an experienced local POS solution provider can ensure you get the most of your POS investment and have local service and support to assist you with the success and growth of your business. Give POSitive Technologies a call for a complete solution consultation.

Posted by Jeff Nauman on July 17th, 2017

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Restaurant Tipping Laws Explained

Dave Harmsen of Pacific Coast Accounting, informs us about the current legal rules on the tipping laws.

Harmsen, a not-your-typical accountant, has been involved in the hospitality industry here in Portland for over 30 years. His personality is large and his knowledge is even larger. He started his career managing restaurants and hotels where he then became a restaurant consultant. He realized his calling should be in accounting and went on to PSU for his master’s degree.

Rogue Ale was one of his earliest clients. The word soon got out on his expertise and now he is the go-to accountant for Oregon restaurants.

We asked him to give us the ‘low-down’ on the 1996 ruling that requires servers at larger restaurants to declare an amount equal to 8% of their total cash sales as tip income. First, he talks about what is considered a larger establishment, “It is based on how many employee hours a day. If a restaurant averages 80 hours a day over the course of a work week, they are considered a large restaurant in the eyes of the IRS. This does include back of house, managers, and front of house employees.”

He went on to explain more, “If the total tips reported by all employees are less than 8% of the gross receipts, the employer must allocate the difference among the employees who receive tips. This can be done in one of two ways, either by taking the total revenue and dividing the 8% up based on the server’s sales or based on hours worked.”

He emphasized that 8% is the magic number, however; servers must legally declare their actual tips, which may be significantly more.

The employer has multiple obligations with regard to employee tip income, including record keeping and reporting responsibilities. Harmsen emphatically states, “This has become so much easier now with POS systems. Before it was a total nightmare experience!”

He states, “The POS system provided by POSitive Technologies can help the restaurant owner by providing both of these calculations. Additionally, the POS system has all the reporting requirements the IRS requires. The restaurant can also move charge tips to the paychecks, so the restaurant does not have to pay out the credit card tips in cash to the employees at end of each shift.”

Dave then talks a little about the most recent ruling on tip pooling. “In a 2016 ruling, the Ninth Circuit Court of Appeals claimed that western based establishments cannot include “back of house” employees in their tip pools if the state allows a tip credit against the minimum wage. However, tip credits are illegal under Oregon and Washington law, but this ruling has put a damper on this procedure. Establishments are getting away from tip pooling.”

In conclusion, the restaurant owner must withhold and pay the taxes on reported tip income. However, the owner does get a tax credit equal to the matching portion of the FICA paid on the reported tip income.

We want to thank Dave for answering our questions, please contact him if you want more clarification at david@pcapdx.com or call him at 503-238-0621.

 

 

Posted by Jeff Nauman on June 14th, 2017

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99.99% “Four Nines” Network Reliability by Cradlepoint

Restaurants face several challenges with regards to network reliability and require “four-nines” reliability. “Four nines” means the network is up and operating 99.99% of the time. If the network or the internet is down the restaurant cannot process credit cards and remain PCI compliant.

POSitive Technologies has partnered with Cradlepoint to provide this level of network reliability and security. In the event the internet does go down, the Cradlepoint router with “Intelligent Failover” technology automatically switches over to (3G/4G wireless) cellular service to provide uninterrupted credit card processing. 

Cradlepoint 4G LTE also helps by securing the network against outside threats. Sophisticated security protocols and a stateful (network) firewall combined with Trend Micro and Zscaler are purpose built for PCI compliance, a requirement for credit card processing.

Cradlepoint also allows for monitoring, configuration, and upgrades remotely through a browser from anywhere. No longer requiring onsite technical resources to adjust settings or perform updates. Additionally, Cradlepoint provides “multi-WAN” diversity. Combining both wired and wireless networks into a single Edge router reducing PCI scope, simplifying network complexity and offering new WAN selection tactics for greater flexibility.

To future proof your restaurant’s network, ensure credit card security and mitigate the risk of a data breach please contact POSitive Technologies your Cradlepoint value added partner.

Posted by Jeff Nauman on June 14th, 2017

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Happy Client, Stone Cliff Inn Restaurant, Oregon City

A Study in Success: POSitive Technologies installed Restaurant Manager almost 2 years ago after Stone Cliff had a difficult experience with  another system.  The results have been positive for the establishment.

Stone Cliff Inn Restaurant & Bar – Sherie Rosenbaum, Co-Owner states, “Restaurants Manager’s DAILY reports are customized for just the data I need to see  and are emailed to me every night, making my life much easier! It allows me to always have my fingers on the pulse of what is going on in the restaurant.”

Executive Summary: Stone Cliff Inn creates a dining experience among the best of the Northwest has to offer. Nestled amid the old growth, in a backdrop of cliffs and huge basalt boulders in Oregon City, this restaurant is very highly regarded.

Challenges: Peter Morris, General Manager explains, “The previous POS terminals did not interface very well with the printers, which would cause the system to freeze up on a regular basis. Also, it was not user-friendly. The service from the previous company was almost non-existent and promises were not kept.”

How Product Helped: POSitive Technologies installed Restaurant Manager and has established an excellent  relationship with the   client. Morris states, “Restaurant Manager is easy to work with and has great day-to-day functionality. We are excited to learn  more about all the bell whistles.” He continues, “The system is easy for new servers to learn, which gets them being productive quickly. And the  company, POSitive Technologies is fantastic to work with. I’ve had to contact them at off-hours, but they immediately responded and came to our  assistance.”

Results, Return on Investment and Future Plans: Stone Cliff is pleased with the system and is anxious to learn more about all the new functions  that are now available to them, that were never before.

Posted by Jeff Nauman on June 8th, 2017

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Restaurant POS Systems

proven profit

 

Restaurant POS Systems
Proven and Profitable Restaurant POS Systems

Restaurant Manager offers complete restaurant POS systems that can be easily tailored for use in any sort of food service establishment, from fine dining and table service restaurants to quick service (QSRs), pizza delivery and take-out establishments, as well as bars and clubs.

Designed as a turnkey solution that can grow with your business, Restaurant Manager POS systems offer everything you need to effectively manage your operations. Restaurant Manager POS systems can provide integrated Online Ordering, inventory control, wireless table side ordering and payment, real-time alerts, mobile management capabilities and robust back office management to help increase revenue, cut cost and boost your bottom line. Contact a restaurant profitability specialist to learn more about Restaurant Manager POS systems.

Restaurant POS systems should fit the way you do business and Restaurant Manager has over 20 years of experience creating restaurant POS systems that focus on what our users need. Bring your business to the next level of efficiency and profitability with Restaurant Manager POS. www.positivetech.com

Posted by jgerow on March 20th, 2014

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Online ordering Grow Revenue and Reach More Customers

Online Ordering

 

Online ordering Grow Revenue and Reach More Customers
Overview & Benefits

Take advantage of the current ordering wave and associated profits! Restaurant Manager’s fully-integrated Online Ordering module can increase revenue without increasing staff. With Restaurant Manager’s Online Ordering for restaurants you can:

INCREASE REVENUE: Allow customers to place advance orders 24/7 without paying an order taker effectively giving you a 24/7 operation. When offered the convenience of Online Ordering many customers will place orders more frequently generating more revenue!
REDUCE ORDER ERRORS: Eliminate ordering errors due to miss-communication reducing both waste and costs.
BOOST THE AVERAGE CHECK: Implement suggestive selling to promote high margin items resulting in higher check averages and increased profits. Online orders can be 15% – 20% higher than typical phone in orders!
INCREASE EFFICIENCY: Easily maintain menus and track results through one interface. There’s no new software to learn and you’ll have ONE point of contact for both your POS and Online Ordering.
IMPROVE LABOR ALLOCATION: Increase revenue without an increase in staff freeing up resources that typically need to take phone calls and manually enter orders to tend to other matters.
REACH MORE CUSTOMERS: Our email marketing services allow you to promote your establishment’s Online Ordering capabilities through HTML emails to existing and potential customers.

Our Online Ordering solution has all the features you need to grow your business and bottom line.  We also offer email marketing capabilities – a critical component to helping you reach and drive more customers to your website.  Once you’ve reviewed what we can do, you can decide which package is right for your business.

Still not convinced or looking for even more information? Call us today for a free evaluation and Quote. 503 284-6565

Posted by jgerow on February 12th, 2014

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Positive Technologies Inc. 4329 Ne Killingsworth St Portland OR 97218. (503) 284-6565

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POSitive POS Oregon

Positive Technologies Inc. 4329 Ne Killingsworth St Portland OR 97218. (503) 284-6565
www.positivetech.com
Business Hours: 24/7 Technical Support. 503 284-6565
Payment Methods
•Visa
•MasterCard
•Cash
Since its founding in February of 2000, POSitive Technologies, Inc has focused on providing affordable, reliable and easy to use POS Systems to restaurants and retail stores in Oregon and the surrounding areas.

POSitive Technologies has the best customer service ever.
POS Portland Oregon
Great Service, fantastic products, the best deals, sound advice and a trained technical staff you can’t go wrong. Point-of-Sale systems, Service, Supplies, Accessories, Surveillance Systems and just about everything POS you will need for your restaurant, bar or retail store. You can’t beat POSitive Technologies

POSitive Technologies, Inc. has provided affordable, reliable and easy to use POS systems, hardware and software solutions for the retail and hospitality industry since 2000.The Company’s owner, Jim Gerow, has 28 years of experience in Point of Sale systems and applied principles. We offer our clients only the makes and models we have evaluated according to the restaurant and retail standards….

503 284-6565

Posted by jgerow on February 3rd, 2014

Filed under POS Systems, Restaurant Industry, Supplies | No Comments »