On-Line Ordering Increases Take-out Revenue an average of 30%

In a recent study published in Business Insider magazine found that restaurants that implement an online ordering system increase their restaurant’s take out revenue by an average of 30%. One in five of these restaurants more than doubled their take out revenue.

Changing customer behavior and increased competition are making it imperative that restaurants adopt an online ordering system. However, third party platforms can charge substantial fees for their service really eating into the profits of your restaurant. Additionally, the orders coming in need to be manually entered into your POS system creating enormous opportunity for errors.

Positive Technologies offers POS systems with completely integrated online ordering solutions. These solutions are far less expensive on a per-order basis and completely avoid the need to re-enter the customer’s order into the POS system.

Additional Benefits to Online Ordering:

  • Reduce Labor of taking orders by phone at the restaurant
  • Research shows online orders have a 20% higher ticket average
  • A customer can schedule the time for pickup thus increasing kitchen flow and efficiencies.
  • Different pricing and menu items available online vs. in store
  • Customers can pay in advance for orders

For more information and consultation on how an On-Line ordering system can help your restaurant please contact POSitive Technologies.

Posted by Jeff Nauman on July 17th, 2017

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Getting the Most out of Your POS System

Today’s POS (Point of Sale) systems are much more than a cash register to ring up sales and put cash into. The modern POS system is an essential part of your business. The POS system should increase the efficiency of your restaurant’s operations, provide actionable information to help manage your business, prevent theft and loss, improve the overall guest experience and increase sales.

Increase Operations Efficiency

  • Orders are entered quickly and accurately into the system and sent to the Bar and Kitchen
  • Sales and Labor reports are automatically calculated saving hours of management time and paperwork
  • Decrease Labor with Kiosk and mobile ordering

Provide Actionable Information

  • Up to the minute information available on POS station or smart phone
  • Labor running high, send someone home
  • Voids, refunds, big spenders all sent to your smart phone

Loss and Theft Protection

  • Nothing gets out of the kitchen/bar without being entered in the POS
  • Security levels ensure only management and owners have access to protected functionality and information
  • Blind drops of the cash till prevent skimming

Improve the Guest Experience

  • Guests are served more quickly
  • Guest meals are prepared accurately
  • Online, mobile ordering and numerous secure payment methods

Increase Sales

  • Reward and market to your loyal customers
  • Increase take-out and delivery through online ordering
  • Know your menu mix and adjust accordingly

There are many additional benefits to the POS system. Partnering with an experienced local POS solution provider can ensure you get the most of your POS investment and have local service and support to assist you with the success and growth of your business. Give POSitive Technologies a call for a complete solution consultation.

Posted by Jeff Nauman on July 17th, 2017

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Restaurant Tipping Laws Explained

Dave Harmsen of Pacific Coast Accounting, informs us about the current legal rules on the tipping laws.

Harmsen, a not-your-typical accountant, has been involved in the hospitality industry here in Portland for over 30 years. His personality is large and his knowledge is even larger. He started his career managing restaurants and hotels where he then became a restaurant consultant. He realized his calling should be in accounting and went on to PSU for his master’s degree.

Rogue Ale was one of his earliest clients. The word soon got out on his expertise and now he is the go-to accountant for Oregon restaurants.

We asked him to give us the ‘low-down’ on the 1996 ruling that requires servers at larger restaurants to declare an amount equal to 8% of their total cash sales as tip income. First, he talks about what is considered a larger establishment, “It is based on how many employee hours a day. If a restaurant averages 80 hours a day over the course of a work week, they are considered a large restaurant in the eyes of the IRS. This does include back of house, managers, and front of house employees.”

He went on to explain more, “If the total tips reported by all employees are less than 8% of the gross receipts, the employer must allocate the difference among the employees who receive tips. This can be done in one of two ways, either by taking the total revenue and dividing the 8% up based on the server’s sales or based on hours worked.”

He emphasized that 8% is the magic number, however; servers must legally declare their actual tips, which may be significantly more.

The employer has multiple obligations with regard to employee tip income, including record keeping and reporting responsibilities. Harmsen emphatically states, “This has become so much easier now with POS systems. Before it was a total nightmare experience!”

He states, “The POS system provided by POSitive Technologies can help the restaurant owner by providing both of these calculations. Additionally, the POS system has all the reporting requirements the IRS requires. The restaurant can also move charge tips to the paychecks, so the restaurant does not have to pay out the credit card tips in cash to the employees at end of each shift.”

Dave then talks a little about the most recent ruling on tip pooling. “In a 2016 ruling, the Ninth Circuit Court of Appeals claimed that western based establishments cannot include “back of house” employees in their tip pools if the state allows a tip credit against the minimum wage. However, tip credits are illegal under Oregon and Washington law, but this ruling has put a damper on this procedure. Establishments are getting away from tip pooling.”

In conclusion, the restaurant owner must withhold and pay the taxes on reported tip income. However, the owner does get a tax credit equal to the matching portion of the FICA paid on the reported tip income.

We want to thank Dave for answering our questions, please contact him if you want more clarification at david@pcapdx.com or call him at 503-238-0621.

 

 

Posted by Jeff Nauman on June 14th, 2017

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99.99% “Four Nines” Network Reliability by Cradlepoint

Restaurants face several challenges with regards to network reliability and require “four-nines” reliability. “Four nines” means the network is up and operating 99.99% of the time. If the network or the internet is down the restaurant cannot process credit cards and remain PCI compliant.

POSitive Technologies has partnered with Cradlepoint to provide this level of network reliability and security. In the event the internet does go down, the Cradlepoint router with “Intelligent Failover” technology automatically switches over to (3G/4G wireless) cellular service to provide uninterrupted credit card processing. 

Cradlepoint 4G LTE also helps by securing the network against outside threats. Sophisticated security protocols and a stateful (network) firewall combined with Trend Micro and Zscaler are purpose built for PCI compliance, a requirement for credit card processing.

Cradlepoint also allows for monitoring, configuration, and upgrades remotely through a browser from anywhere. No longer requiring onsite technical resources to adjust settings or perform updates. Additionally, Cradlepoint provides “multi-WAN” diversity. Combining both wired and wireless networks into a single Edge router reducing PCI scope, simplifying network complexity and offering new WAN selection tactics for greater flexibility.

To future proof your restaurant’s network, ensure credit card security and mitigate the risk of a data breach please contact POSitive Technologies your Cradlepoint value added partner.

Posted by Jeff Nauman on June 14th, 2017

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Happy Client, Stone Cliff Inn Restaurant, Oregon City

A Study in Success: POSitive Technologies installed Restaurant Manager almost 2 years ago after Stone Cliff had a difficult experience with  another system.  The results have been positive for the establishment.

Stone Cliff Inn Restaurant & Bar – Sherie Rosenbaum, Co-Owner states, “Restaurants Manager’s DAILY reports are customized for just the data I need to see  and are emailed to me every night, making my life much easier! It allows me to always have my fingers on the pulse of what is going on in the restaurant.”

Executive Summary: Stone Cliff Inn creates a dining experience among the best of the Northwest has to offer. Nestled amid the old growth, in a backdrop of cliffs and huge basalt boulders in Oregon City, this restaurant is very highly regarded.

Challenges: Peter Morris, General Manager explains, “The previous POS terminals did not interface very well with the printers, which would cause the system to freeze up on a regular basis. Also, it was not user-friendly. The service from the previous company was almost non-existent and promises were not kept.”

How Product Helped: POSitive Technologies installed Restaurant Manager and has established an excellent  relationship with the   client. Morris states, “Restaurant Manager is easy to work with and has great day-to-day functionality. We are excited to learn  more about all the bell whistles.” He continues, “The system is easy for new servers to learn, which gets them being productive quickly. And the  company, POSitive Technologies is fantastic to work with. I’ve had to contact them at off-hours, but they immediately responded and came to our  assistance.”

Results, Return on Investment and Future Plans: Stone Cliff is pleased with the system and is anxious to learn more about all the new functions  that are now available to them, that were never before.

Posted by Jeff Nauman on June 8th, 2017

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Restaurant POS Systems

proven profit

 

Restaurant POS Systems
Proven and Profitable Restaurant POS Systems

Restaurant Manager offers complete restaurant POS systems that can be easily tailored for use in any sort of food service establishment, from fine dining and table service restaurants to quick service (QSRs), pizza delivery and take-out establishments, as well as bars and clubs.

Designed as a turnkey solution that can grow with your business, Restaurant Manager POS systems offer everything you need to effectively manage your operations. Restaurant Manager POS systems can provide integrated Online Ordering, inventory control, wireless table side ordering and payment, real-time alerts, mobile management capabilities and robust back office management to help increase revenue, cut cost and boost your bottom line. Contact a restaurant profitability specialist to learn more about Restaurant Manager POS systems.

Restaurant POS systems should fit the way you do business and Restaurant Manager has over 20 years of experience creating restaurant POS systems that focus on what our users need. Bring your business to the next level of efficiency and profitability with Restaurant Manager POS. www.positivetech.com

Posted by jgerow on March 20th, 2014

Filed under POS Systems, Restaurant Manager | No Comments »

Online ordering Grow Revenue and Reach More Customers

Online Ordering

 

Online ordering Grow Revenue and Reach More Customers
Overview & Benefits

Take advantage of the current ordering wave and associated profits! Restaurant Manager’s fully-integrated Online Ordering module can increase revenue without increasing staff. With Restaurant Manager’s Online Ordering for restaurants you can:

INCREASE REVENUE: Allow customers to place advance orders 24/7 without paying an order taker effectively giving you a 24/7 operation. When offered the convenience of Online Ordering many customers will place orders more frequently generating more revenue!
REDUCE ORDER ERRORS: Eliminate ordering errors due to miss-communication reducing both waste and costs.
BOOST THE AVERAGE CHECK: Implement suggestive selling to promote high margin items resulting in higher check averages and increased profits. Online orders can be 15% – 20% higher than typical phone in orders!
INCREASE EFFICIENCY: Easily maintain menus and track results through one interface. There’s no new software to learn and you’ll have ONE point of contact for both your POS and Online Ordering.
IMPROVE LABOR ALLOCATION: Increase revenue without an increase in staff freeing up resources that typically need to take phone calls and manually enter orders to tend to other matters.
REACH MORE CUSTOMERS: Our email marketing services allow you to promote your establishment’s Online Ordering capabilities through HTML emails to existing and potential customers.

Our Online Ordering solution has all the features you need to grow your business and bottom line.  We also offer email marketing capabilities – a critical component to helping you reach and drive more customers to your website.  Once you’ve reviewed what we can do, you can decide which package is right for your business.

Still not convinced or looking for even more information? Call us today for a free evaluation and Quote. 503 284-6565

Posted by jgerow on February 12th, 2014

Filed under Restaurant Manager | No Comments »

Positive Technologies Inc. 4329 Ne Killingsworth St Portland OR 97218. (503) 284-6565

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POSitive POS Oregon

Positive Technologies Inc. 4329 Ne Killingsworth St Portland OR 97218. (503) 284-6565
www.positivetech.com
Business Hours: 24/7 Technical Support. 503 284-6565
Payment Methods
•Visa
•MasterCard
•Cash
Since its founding in February of 2000, POSitive Technologies, Inc has focused on providing affordable, reliable and easy to use POS Systems to restaurants and retail stores in Oregon and the surrounding areas.

POSitive Technologies has the best customer service ever.
POS Portland Oregon
Great Service, fantastic products, the best deals, sound advice and a trained technical staff you can’t go wrong. Point-of-Sale systems, Service, Supplies, Accessories, Surveillance Systems and just about everything POS you will need for your restaurant, bar or retail store. You can’t beat POSitive Technologies

POSitive Technologies, Inc. has provided affordable, reliable and easy to use POS systems, hardware and software solutions for the retail and hospitality industry since 2000.The Company’s owner, Jim Gerow, has 28 years of experience in Point of Sale systems and applied principles. We offer our clients only the makes and models we have evaluated according to the restaurant and retail standards….

503 284-6565

Posted by jgerow on February 3rd, 2014

Filed under POS Systems, Restaurant Industry, Supplies | No Comments »

POS Software Equipment Services and Supplies.

POSitive Technologies, Inc., specializes in POS Software Equipment Services and Supplies.The foundation of POSitive Technologies’ business is our excellent customer service. Simply put, we take care of our customers first. Superior equipment service yields maximum system availability, thus ensuring our customers the highest return on their POS investment. POSitive Technologies dispatches qualified technicians that are cross-trained to handle the repair of both equipment and software on-site. This ensures the most up time for your business. Call for details and a personal Quote 503 284-6565.

POS SOFTWARE: Restaurant Manager POS is a complete solution designed to meet the needs of table service restaurants, quick service establishments, pizza operations and bars/nightclubs. Below is a list of products and services that comprise the Restaurant Manager POS solution.

Core Offerings
Restaurant Manager POS
Write-On Handheld
Mobility Solutions
RM Monitor
RM Kiosk iPad POS
Online Ordering
Pay at the Table
Back Office Capabilities

Additional Products and Services
Calendar
Central Manager
Customer Display
Customer Loyalty
Email Club
Employment Application
RM Monitor
Event Based Management Alerts
Gift Cards
Inventory Control
Online Ordering Marketing Services
PCI Compliance
Reporting
Reservations
Third Party Solutions
Digital Signage

Product Overview
Features and Flexibility to Meet Your Every Need

With over 20 years of experience in the POS business, Restaurant Manager provides the most flexible and robust solution available today. By primarily focusing on independent restaurants and bars over those twenty plus years we understand that POS solutions require a high degree of flexibility in order to meet specific needs. We also understand that such a high degree of flexibility also requires well-rounded and comprehensive functionality.
Table Service POS Solutions

Give Your Customers a Reason to Return
Providing a memorable meal and service experience helps maintain important repeat business, as well as generate word-of-mouth accolades. Restaurant Manager Table Service is a comprehensive software package that gives you the tools to ensure the highest quality customer service, while reducing costs and increasing profits. Ideal for fine dining, casual dining, bar service and take-out Restaurant Manager provides a POS solution to meet your needs.
Bar and Club POS Solutions

Keep Customers Happy While Monitoring Your Profits
Keeping the crowd happy and the drinks flowing drives your bottom line. To improve billing accuracy and keep margins high Restaurant Manager can play a key role with features like quick tab pre-authorizations, easy tab transfers and one touch “next round” ordering. Restaurant Manager can deliver the speed customers expect, the features bartenders want and the security you need.
Pizza and Delivery POS Solutions

Offer Reliable, Fast Service with Food that is Prepared Right – the First Time
Quickly serving customers, managing special orders, sending accurate information to the food prep staff and getting the order out the door requires the right tools. Restaurant Manager is ideal for pizza operations with a intuitive pizza matrix and robust couponing capabilities. In addition, our reporting package provides real-time sales statistics, delivery sales and a host of other sales related data, allowing you to spend more time running your business.
Quick Service (QSR) POS Solutions

Allow Employees to Focus on the Customer, Not the Computer
Getting the order right while minimizing errors, up-selling the customer and easily processing coupons put the “quick” in quick service. Customize the screens the way you need them to look in order to help your servers fill customer orders quickly and correctly. In addition delivery and take-out capabilities give you the most complete solution available.

POS Equipment: A complete 2-POS System includes:
1-2/POS RM License by Action System
1-RM Table Management
1-RM Tab Site License
1-RM Credit Card Interface site license
1-RM AR/Gift Card site license
2-POSiflex 6715 POS-Ready
2-POSiflex 6000 series MSR
2-Smart Power 400 wall mount with TBF and SmartGround
1-Xerxes  Black cash Drawer w/ Epson Mechanism
1-Samsung SRP275C serial grey printer with cutter
1-Smart Power U-TBF 7 Amp IEC Cord with Smart Ground
3-Apple IPOD 4th Gen 8GB
3-Linea Pro I-Pod MSR case and extended battery
1-300Mbps Wireless N Access Point

Data Discovery, training, Installation and on site standby
First Year Maintenance Plan
Parts and Labor Warranty
on site 9:00am -5:00pm Mon- Fri
phone help- 8:30am – 5:00pm Mon-Fri

Restaurant Manager Software upgrades
1- Scheduled Preventative Maintenance

Contact Jim Gerow for details and pricing.
503 284-6565
www.positivetech.com

Point-of-Sale Equipment
POS SYSTEM  MONITOR  PRINTER
SCALE,  SCANNER,  SURVIELANCE SYSTEM,
CASH DRAWER AND INSERT,  HANDHELD,
BATTERY BACKUP,  LINE CONDITINER,
ACCESSORIES, PIN PAD, TOUCH SCREEN, COMPUTER, SERVER, MAGNETIC CARD READER,
AND MUCH MORE

POS Services: Implementation & Training
Every successful POS system installation is based upon implementation and training, two areas where POSitive Technologies’ experience is beneficial to our customers. Once the system is ordered, POSitive Technologies’ Implementation Services group takes over, carrying the client from concept to ‘go live’ in a field-proven, step-by-step method that really works.

Service & Support
Whatever your needs, we’re here for you
POSitive Technologies offers complete, robust solutions to meet any and all of your POS needs. By providing a one stop shop, POSitive Technologies gives you the peace of mind resulting from years of experience and proven solutions from industry leaders. Along with easy-to-learn systems for training you and your staff, we offer 24×7 support to ensure you keep operations running smoothly.

On-Site Service provides:
Knowledgeable techniques.
Inspections of your entire system to ensure all equipment are operational.
Quick response times and resolutions.
Large coverage area.
Staffing to service national accounts.

Depot Service Provides:
Fully stocked hardware inventory.
Advance hardware shipments to replace broken equipment.
Call tags sent to pick up the broken equipment.
Terminals pre-configured to work with your system for a seamless swap out.

Customizable Service Contracts Provide:
Priority service
Scheduled Preventative Maintenance
Complete hardware swap outs

Help Desk
Phone: (503) 284-6565 x2
Afterhours Support: (503) 284-6565 x2 option 1 to be connected to a technician

www.positivetech.com

POSitive Technologies is proud to offer and has built its reputation by providing superior customer Support.
We provide: Rapid response 24 hours a day, 7 days a week, 365 days a year, and are staffed by experienced technicians with expertise across POSitive Technologies’ entire product line, yielding above-average first-time close rate.
Please check our website to find out what our customers are saying about us.

POS Supplies: POSitive Technologies, Inc. is the #1 Point-of-Sale and Surveillance Systems, Services and Supplies reseller in Portland and the surrounding areas. We have free delivery for purchases of $50.00 or more and have most supplies on hand, same day delivery in most cases. We have many to choose from including BPA Free Thermal Paper.

QUALITY Point-of-Sale SUPPLIES
POS PRINTER PAPER, POS PRINTER RIBBONS,
HP AND ZEBRA PRINTER SUPPLIES, MSR CLEANERS,
STANDARD PAPER, EMPLOYEE CARDS, GIFT CARDS,
FREE DELIVERY WITH $50.00 MINIMUM ORDER.

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POSitive Technologies, Inc. is a local Point of Sale reseller based in Portland Oregon since 2000. We have assembled a staff with 100+ years of combined POS knowledge. Since the opening of our doors our dedicated employees continue to hone their skills to keep up with the latest in POS technology.
Here at POSitive Technologies, Inc we take pride in the services and products we offer. Our goal is to give you the best Customer service and proven products. We have a wide variety of retail and restaurant point of sale systems, POS equipment and POS supplies. We test every POS device before it leaves our office so you get the best possible product.
We strive to make the process of buying a Point of Sale System as smooth and convenient as possible. We work with you to see what your needs and wants are. We go through every step of the process with you from choosing the POS equipment, software and services to standing by your side on the first “go live” date.
We include 24/7 support for the first 30 days when you purchase a full POS system from us to help you through the learning process of your new POS System.
We also stock all the POS Supplies you’ll need, from POS Printer Paper, employee badges, scanner and printer labels, standard printer paper and much more.
At POSitive Technologies, Inc., we care about our customers and the health of your equipment. Your POS system should always be in the best working condition. We schedule annual maintenance appointments which are an excellent method for preventing emergency system failures. We replace fans, clean and lube the system components as well as test and diagnose any potential issues. Afterwards we review the diagnostic results with you.

POSitive Technologies, Inc.
4329 NE Killingsworth St Suite A,
Portland OR 97218
503 284-6565
www.positivetech.com
mindi@positivetech.com
jim@positivetech.com

Check Us Out at www.positivetech.com

(POS) Point of Sale Products Services and Supplies in Portland Oregon

POSitive Technologies, Inc
Portland Oregon

Posted by jgerow on February 3rd, 2014

Filed under On line Reservations, PCI Compliance, POS Systems, Restaurant Manager, Supplies | 2 Comments »

NEW IRS Rule Causes Restaurants to Rethink Auto-gratuities.

RMlogoClear

 

 

NEW IRS Rule Causes Restaurants to Rethink Auto-gratuities. Did you know the IRS will soon require restaurants to deduct payroll taxes from the automatic gratuities they collect on behalf of their servers? This important new tax rule will affect YOUR business effective on January 1, 2014. Here’s what we blogged about the new rule in October:

RMPOS Blog (October 2013)

Our company can help you comply with the new IRS rule by making some adjustments to your Restaurant Manager POS software. And if you’re currently enrolled in an annual support plan with our company, we can provide this service at no additional fee.

Don’t get caught unprepared on January 1st!! Contact us TODAY to find out what you can do to comply with the new IRS rule.

 

POSitive Technologies Inc.

Technical Support

503 284-6565 x822

 

Posted by jgerow on December 5th, 2013

Filed under POS Systems | No Comments »