POS Cash Drawer Troubleshooting
1. If the cash drawer will not open check the printer which drives the cash drawer.
2. Make sure the printer is on, there are no error lights, and that printer spooler is running.
3. There is a cable coming out of the back of the cash drawer. It hooks into the DK port on the back of a printer. Some cash drawers have a cable that is hard wired into the drawer, and some have a plug underneath were the cable plugs into.
4. Is the cash drawer making a “Ding” sounds, but not popping. Usually this is either; the drawer is locked, or something has jammed the drawer.
5. If you cannot access the “Settle” button , then the cash tray has not been initialized.
Have you ever had to sit on the phone for hours with a service technician trying to figure out what was wrong with your printer, server or other POS equipment only to find out that the technician needs to come out to fix the issue or you need to take it to a repair shop or worse, the equipment needs to be replaced completely? Problems like this can cost hundreds, even thousands of dollars in money and time.
Purchasing a maintenance contract from your service provider can save you money on loss of business from down time and the time that took you away from your business.
Our maintenance contracts cover labor, hardware and software.
We will perform a yearly preventative maintenance that can eliminate issues like server and POS replacements and repairs caused from over heating and other common issues. All your software updates are included in your contract such as AVG, PC Charge (if you buy it through us) as well as the yearly POS software version updates.
Call us today and quit spending money needless service repair.
For more information on our maintenance contract please contact us at 503 284-6565.
Another Satisfied Customer!
Customer service is our number one priority. We take pride in making sure that you are getting only the best POS equipment, software and supplies and services, just look at what they are saying about us.
Rose Marie from Sunny Han’s Wrote;
Thank you for helping me with the Cash Tray Report yesterday at Sunny Han’s.
You are very knowledgeable about your product and you provide the best customer service!
Rose Marie
Thank you Rose Marie, we look for word to serving you.
Grab a copy of our newsletters at the links below. You’ll find some important updates and announcements, along with valuable tips to help you increase your business and make you more money. Download your copy today here:
POSitive Technologies, Inc Jan 2012 Newsletter:January 2012 Newsletter
POSitive Technologies, Inc Dec 2011 Newsletter:Decmber 2011 Newsletter
POSitive Technologies, Inc Nov 2011 Newsletter:November 2011 Newsletter
POSitive Technologies, Inc Oct 2011 Newsletter:October 2011 Newsletter
POSitive Technologies, Inc Sept 2011 Newsletter:Sept 2011 Newsletter
POSitive Technologies, Inc Aug 2011 Newsletter:August 2011 Newsletter
POSitive Technologies, Inc July 2011 Newsletter:July 2011 Newsletter
POSitive Technologies, Inc June 2011 Newsletter:June 2011 Newsletter
POSitive Technologies, Inc May 2011 Newsletter:May 2011 Newsletter
POSitive Technologies, Inc April 2011 Newsletter:April 2011 Newsletter
Take Orders and Process Credit Cards tableside with the Write-On Handheld. Handheld have reduced open ticket times by 40% while helping increase revenue by 10%.
Mobilize Your Wait Staff and Empower Management with the Write-On Handheld POS System
Equip servers with a Write-On Handheld and watch how efficiently they can work to boost your bottom line. Management improves, too, when business decisions are based on automated alerts and real-time reports delivered directly to a handheld device.
Whether you serve customers in a full service restaurant, by the pool or in a busy nightclub wireless tableside ordering and payment processing can increase your sales, enhance the productivity of your servers and, ultimately, increase customer satisfaction.
The time-consuming process of handwriting an order and walking to a POS Station to re-key it becomes obsolete when servers are equipped with the Write-on Handheld.
Call Today 503 284-6565
This year has been an exciting year at POSitive Technologies, Inc with new and existing customer Point of Sale installs. We have been busy spreading POSitive cheer throughout the Northwest, and we owe it all to you.
We would like to thank the following new customers for joining the “Team POSitive Family” in 2011;
Uchu Sushi, Salami Salami, Rock Hound Motor Sports, Hala’s Lebanese Grill, DotCom Bar & Restaurant, Recipe, Black Rock Coffee, Allwood Recyclers and all the rest. It has been an exciting adventure and we look forward to serving you for years to come.
A special thank you to our existing customers who added new locations and called on us for their POS systems, software, hardware and service needs; Cha Cha Cha, Sassy Onion, Orange Julius and Laughing Planet Café. It is a great pleasure working with you and we are excited to have been able to serve you on your new ventures.
1 touch screen POS,
2 printers, 1 cash drawer, training, Software, MPS Credit Card
Processing.
POS Printer Troubleshooting
1. Verify that the paper is loaded properly
2. Turn the power switch off
3. Press and hold the Feed button
4. While holding the feed button, turn the printer back on
5. When the unit starts to print, release the feed button.
6. This prints a printer self test.
7. When printing stops turn the printer off and back on. Note any green or red lights on the printer.
Kitchen Printer ticket hard to read.
Replace the ribbon on the front part of the printer. Please contact POSitive Technologies Inc for replacement ribbons.
POS Cash Drawer Troubleshooting
