Service & Support

Hardware Service
The foundation of POSitive Technologies’ business is our excellent customer service. Simply put, we take care of our customers first. Superior hardware service yields maximum system availability, thus ensuring our customers the highest return on their POS investment. POSitive Technologies dispatches qualified technicians that are cross-trained to handle the repair of both hardware and software on-site. This ensures the most up time for your business. Please check our references to find out what our customers are saying about POSitive Technologies.

On-Site Service provides:

  • Knowledgeable techniques
  • Inspections of your entire system to ensure all equipment is operational
  • Quick response times and resolutions
  • Large coverage area
  • Staffing to service national accounts

Depot Service Provides:

  • Fully stocked hardware inventory
  • Advance hardware shipments to replace broken equipment
  • Call tags sent to pick up the broken equipment
  • Terminals pre-configured to work with your system for a seamless swap out

Customizable Service Contracts Provide:

  • Priority service
  • Scheduled Preventative Maintenance
  • Complete hardware swap outs

Help Desk
Phone: (503) 284-6565 x2
Afterhours: (503) 284-6565 x2 option 1 to be connected to a technician

POSitive Technologies is proud to offer and has built its reputation by providing superior support Phone Help.

We provide: Rapid response 24 hours a day, 7 days a week, 365 days a year, and are staffed by experienced technicians with expertise across POSitive Technologies’ entire product line, yielding above-average first-time close rate.